Don’t be slammed by a cell phone bill!

Date: March 20, 2012
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Carol received her bill for her cell phone. Carol was somewhat taken back by the fact that her bill was $25 more the usual monthly charge. When she reviewed the bill carefully she saw that there was a charge for her supposed subscription to the Fortune Teller’s Network. She had never subscribed to this particular service and was quite upset that she was going to be billed $25 extra per month from that point on. She had no idea how this particular charge came on her bill and would never have agreed to the same.

QUESTION:  What should Carol do?

ANSWER:     Carol should contact her provider immediately and advise them that she had never authorized this charge. As it turned out, Carol had accidently answered a question on a survey wherein the small print on the questionnaire was actually an authorization for the unwanted service. Carol will be successful in having the charge removed and will also be able to block further solicitations from that particular company at no charge.

Disclaimer: The above article is for instructive purposes only and each case is fact sensitive.  Consultation with an attorney should be obtained instead of reliance upon the legal issues discussed in this column. 

 

 

Cal Leventhal
Cal is a graduate of the University of Miami (magna Cum Laude) and attended Loyola and Notre Dame law schools graduating in 1976. He is admitted to the Bars of the Supreme Court of Pennsylvania and both state and federal trial and appellate courts situated in Pennsylvania.