Pam received a check made out to her name for $25.00 which was a reward for entering a sweepstakes which she never entered. Pam decided to cash the check and she did not realize that by endorsing the same, it was in actuality a letter of authorization. This basically acknowledged her approval to switch her long distance and local phone service provider.
When Pam got her first bill, she was surprised that she was paying substantially more than she did with her traditional provider. This practice is prohibited by both federal and state laws and is called â€œslamming.â€
QUESTION: What should Pam do?
ANSWER: Pam should call the new service provider, advising them immediately that she is switching back to her traditional company. She cannot be charged for this switch and she has a right to dispute any of the charges on her bill and she can only be billed at the original company\’s rate. If the â€œslammingâ€ company does not cooperate, Pam can notify the Federal Communications Commission at their Bureau of Consumer Complaints.
Disclaimer: The above article is for instructive purposes only and each case is fact sensitive. Consultation with an attorney should be obtained instead of reliance upon the legal issues discussed in this column.